Who will transfer settlement to merchants?

Merchant aggregator will receive a settlement from NICEPAY and the merchant facilitator will receive a settlement from banks or payment Mitra.

Have the settlement received from NICEPAY been deducted by NICEPAY's fee?

Yes, the settlement has been deducted with NICEPAY’s fee (and PPn) and fully be merchant’s right.

Have the settlement received from the bank or payment Mitra been deducted by NICEPAY’s fee?

Not yet, that’s why NICEPAY will send invoice fee (and PPn) to merchant or deduct from the settlement (if any) that were sent by NICEPAY to the merchant.

Why does NICEPAY send an invoice fee for Bank BCA’s transaction?

Settlements from Bank BCA’s transaction are transferred from Bank BCA directly so NICEPAY can’t deduct settlement for the fee (and PPn).

How to check the invoice from NICEPAY for which transaction?

Login to back-office NICEPAY, choose settlement menu, then choose settlement report. Choose data type settlement data and date 1 month from day 1 to the end of the month. Click the excel detail button, then will download an excel file for detail transaction that been deducted with NICEPAY’s fee (and PPn).

How to check detail transaction for today settlement from NICEPAY?

Login to back-office NICEPAY, choose settlement menu, then choose settlement report. Choose data type settlement data and date 1 month from day 1 to the end of the month. Click the excel detail button, then will download an excel file for detail transaction that been deducted with NICEPAY’s fee (and PPn).

When will the merchant receive a settlement from NICEPAY for today’s transaction?

Transfer for settlement depends on payment method. Usually be under working day. For detail, login to NICEPAY’s back office, then choose profile, choose merchant data, then click tab service info, and choose payment method, e.g. VA, find settlement period column. Information on that settlement column is how long settlement will be transferred.

What bank can be used to receive settlement from NICEPAY?

All banks can be. NICEPAY will waive transfer cost if beneficiary banks are Bank Mandiri, Bank BCA, Bank BNI, Bank CIMB, Bank BRI, Bank Danamon, Bank Hana, Bank Syariah Mandiri, Bank Permata, and Bank Maybank. Not above banks will be charged transfer cost of IDR 5,000 for SKN (under IDR 500 million) or IDR 30,000 for RTGS (above IDR 500 million). We will send a debit note to charge the transfer cost.

Why can refund occur?

The refund usually occurs for the virtual account method. This occur because the code has expired on system, more than 1 payment, and code has been canceled but paid.

How is the refund flow at NICEPAY?

• Specifically for customers who conduct transactions with credit cards, refunds will be returned to the customer’s credit card, the merchant need input the refund data through the refund feature that has been provided on the NICEPAY dashboard. Furthermore, our team will help send the data to each of the acquiring Banks who have collaborated with NICEPAY to process refunds to the Issuing bank.
• Especially for customers who make transactions with OVO, the refund will be returned to the customer’s OVO wallet according to the type of payment (Cash or point). Merchants only need to input the refund data in the excel file and send it to the NICEPAY refund team. refund dalam file excel dan dikirimkan ke tim refund NICEPAY.
• Especially for customers who make transactions with VA (Virtual Account), a refund will be made from the merchant to the customer.

How long the money will be received to the customer after I request a refund?

For credit cards, the money will generally return to the customer 7-14 working days after the refund has been done. For OVO transactions generally the refund process takes around 3-6 business days.

When do refunds transfer to merchant?

Transfer together with settlement. Please check to question related checking detail transaction for settlement received today from NICEPAY.

Who is obliged to transfer refund to customer?

Merchant is required to refund to its customer.

Are there any fees will be imposed on refund or chargeback transactions?

No. NICEPAY does not charge additional fees for refund or chargeback transactions.