How to join or connect with NICEPAY?

Anda dapat berkomunikasi langsung melalui email dengan tim bisnis support kami melalui marketing@nicepay.co.id, silahkan berikan informasi singkat mengenai data pribadi dan konsep bisnis tersebut, nantinya tim kami akan menghubungi secara langsung untuk menindaklanjuti.

How to communicate with NICEPAY Customer Support?

There are several options to contact our Customer Support, however, we recommend to send an email through our support team: cs@nicepay.co.id who will place your request directly to the queue and will be responded within 1 x 24 hours. Our customer support team operates every day, Monday to Sunday from 00: 00-24: 00 including public holidays.

We also provide direct telephone handling services with a hotline number: 021-28542410.

What types of business categories eligible in NICEPAY payment gateway services?

In principle, all types of categories can use NICEPAY as long as it is not prohibited by applicable laws, regulators, banks or principals (example: Visa and Mastercard, Bank Indonesia, OJK ( Otoritas Jasa Keuangan) etc.). We follow the standards set by these parties for the sake of your business comfort and transactions with your customers.

What are NICEPAY’s strengths with other payment services?

Beside competitive fees We are very committed to prioritizing services that are reliable, friendly and ready to serve customer complaints by providing fast responses and information. We also have IT, Business and operational staff representatives who are assigned to each merchant exclusively to be able to communicate if there are obstacles, requests or other matters that facilitate the merchant’s operational process. In terms of transaction security, we also have a fraud management system and team to detect potential fraud that can reduce potential losses to your business. Please feel the experience and differences using NICEPAY payment services.

The scale of my business is still small and there is no legality of the company (PT), can I still work with NICEPAY?

Of course, we can, we provide an aggregator facility this means merchant registration will be registered with the Bank through our intermediaries, so that the process of settlement/sending funds will be paid through NICEPAY to the merchant after the bank makes the settlement/payment to us. For this type of collaboration, we only need a few documents and further verification to get to know the merchant as a whole.

As a merchant we do not have a personal website/application for customers to transact or order goods, so can they still use NICEPAY payment services?

Bisa, melalui layanan Payment Link kami menyediakan fitur transaksi pembayaran untuk memudahkan pelanggan bertransaksi using tanpa membutuhkan halaman website and check out. Untuk informasi perihal layanan ini silahkan menghubungi tim kami melalui email: marketing@nicepay.co.id

My business located is outside Jakarta or outside of Java, can I join NICEPAY?

We have several merchants outside Jakarta, even outside Java island, please contact our Marketing team for more information.

How long does the submission process take from the start until the merchant can transact?

It all depends on the completeness of the documents provided, in general, the process takes 14 (fourteen) -30 (thirty) working days from submission, integration, testing until the customer can do transact at the merchant sites.

What types of services or payments can be used in collaboration with NICEPAY?