{"id":2262,"date":"2019-10-03T17:36:49","date_gmt":"2019-10-03T10:36:49","guid":{"rendered":"http:\/\/pluto.nicepay.co.id\/wordpress498\/?page_id=2262"},"modified":"2023-09-20T21:52:42","modified_gmt":"2023-09-20T14:52:42","slug":"refund-dan-operasional","status":"publish","type":"page","link":"https:\/\/nicepay.co.id\/en\/faq\/refund-dan-operasional\/","title":{"rendered":"Settlement, Invoice and Refund"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:5%;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-no-small-visibility fusion-no-medium-visibility\" style=\"margin-top:5%;margin-bottom:2%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:31px;\"><h3 class=\"title-heading-center\" style=\"margin:0;color:#6ac9ca;\">Settlement, Invoice and Refund<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 4%;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 7% 0px 7%;\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #3ecdff;\">Who will transfer settlement to merchants?<\/span><\/p>\n<p class=\" translation-block\">Merchant aggregator will receive a settlement from NICEPAY and the merchant facilitator will receive a settlement from banks or payment Mitra.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">Have the settlement received from NICEPAY been deducted by NICEPAY's fee?<\/span><\/p>\n<p class=\" translation-block\">Yes, the settlement has been deducted with NICEPAY\u2019s fee (and PPn) and fully be merchant\u2019s right.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">Have the settlement received from the bank or payment Mitra been deducted by NICEPAY\u2019s fee?<\/span><\/p>\n<p class=\" translation-block\">Not yet, that\u2019s why NICEPAY will send invoice fee (and PPn) to merchant or deduct from the settlement (if any) that were sent by NICEPAY to the merchant.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">Why does NICEPAY send an invoice fee for Bank BCA\u2019s transaction?<\/span><\/p>\n<p class=\" translation-block\">Settlements from Bank BCA\u2019s transaction are transferred from Bank BCA directly so NICEPAY can\u2019t deduct settlement for the fee (and PPn).<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p><span style=\"color: #3ecdff;\">How to check the invoice from NICEPAY for which transaction?<\/span><\/p>\n<p class=\" translation-block\">Login to back-office NICEPAY, choose <b>settlement<\/b> menu, then choose <b>settlement report<\/b>. Choose data type settlement data and date 1 month from day 1 to the end of the month. Click the excel detail button, then will download an excel file for detail transaction that been deducted with NICEPAY\u2019s fee (and PPn).<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p><span style=\"color: #3ecdff;\">How to check detail transaction for today settlement from NICEPAY?<\/span><\/p>\n<p class=\" translation-block\">Login to back-office NICEPAY, choose <b>settlement<\/b> menu, then choose <b>settlement report<\/b>. Choose data type settlement data and date 1 month from day 1 to the end of the month. Click the excel detail button, then will download an excel file for detail transaction that been deducted with NICEPAY\u2019s fee (and PPn).<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p><span style=\"color: #3ecdff;\">When will the merchant receive a settlement from NICEPAY for today\u2019s transaction?<\/span><\/p>\n<p class=\" translation-block\">Transfer for settlement depends on payment method. Usually be under working day. For detail, login to NICEPAY\u2019s back office, then choose <b>profile<\/b>, choose <b>merchant data<\/b>, then click tab <b>service info<\/b>, and choose payment method, e.g. VA, find <b>settlement period<\/b> column. Information on that settlement column is how long settlement will be transferred.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-8\"><p><span style=\"color: #3ecdff;\">What bank can be used to receive settlement from NICEPAY?<\/span><\/p>\n<p>All banks can be. NICEPAY will waive transfer cost if beneficiary banks are Bank Mandiri, Bank BCA, Bank BNI, Bank CIMB, Bank BRI, Bank Danamon, Bank Hana, Bank Syariah Mandiri, Bank Permata, and Bank Maybank. Not above banks will be charged transfer cost of IDR 5,000 for SKN (under IDR 500 million) or IDR 30,000 for RTGS (above IDR 500 million). We will send a debit note to charge the transfer cost.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-9\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">Why can refund occur?<\/span><\/p>\n<p class=\" translation-block\">The refund usually occurs for the virtual account method. This occur because the code has expired on system, more than 1 payment, and code has been canceled but paid.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-10\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">How is the refund flow at NICEPAY?<\/span><\/p>\n<ul>\n<li class=\" translation-block\">Specifically for customers who conduct transactions with credit cards, refunds will be returned to the customer\u2019s credit card, the merchant need input the refund data through the refund feature that has been provided on the NICEPAY dashboard. Furthermore, our team will help send the data to each of the acquiring Banks who have collaborated with NICEPAY to process refunds to the Issuing bank.<\/li>\n<li>Especially for customers who make transactions with OVO, the refund will be returned to the customer\u2019s OVO wallet according to the type of payment (Cash or point). Merchants only need to input the refund data in the excel file and send it to the NICEPAY refund team. <em>refund<\/em> dalam file excel dan dikirimkan ke tim <em>refund<\/em> NICEPAY.<\/li>\n<li>Especially for customers who make transactions with VA (Virtual Account), a refund will be made from the merchant to the customer.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-11\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">How long the money will be received to the customer after I request a refund?<\/span><\/p>\n<p class=\" translation-block\">For credit cards, the money will generally return to the customer 7-14 working days after the refund has been done. For OVO transactions generally the refund process takes around 3-6 business days.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-12\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">When do refunds transfer to merchant?<\/span><\/p>\n<p>Transfer together with settlement. Please check to question related checking detail transaction for settlement received today from NICEPAY.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-13\"><p><span style=\"color: #3ecdff;\">Who is obliged to transfer refund to customer?<\/span><\/p>\n<p class=\" translation-block\">Merchant is required to refund to its customer.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-14\"><p class=\" translation-block\"><span style=\"color: #3ecdff\">Are there any fees will be imposed on refund or chargeback transactions?<\/span><\/p>\n<p class=\" translation-block\">No. NICEPAY does not charge additional fees for refund or chargeback transactions.<\/p>\n<\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:2px;}.fusion-button.button-1 .fusion-button-text {text-transform:none;}<\/style><a class=\"fusion-button button-flat button-large button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/nicepay.co.id\/en\/faq\/\"><span class=\"fusion-button-text\">Back to FAQ<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/nicepay.co.id\/wp-content\/uploads\/2019\/06\/bg.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:3%;padding-right:0px;padding-bottom:4%;padding-left:0px;margin-bottom: 0px;margin-top: 0%;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated\" style=\"margin-top:30px;margin-bottom:0px;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.8\" data-animationoffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><h1 class=\"title-heading-center\" style=\"margin:0;line-height:1.2em;color:#231f20;\"><p style=\"text-align: center;\">Have a NICEPAY!<\/p><\/h1><\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#6ac9ca;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#6ac9ca;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus 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class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1507,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_mi_skip_tracking":false},"_links":{"self":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2262"}],"collection":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/comments?post=2262"}],"version-history":[{"count":5,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2262\/revisions"}],"predecessor-version":[{"id":2947,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2262\/revisions\/2947"}],"up":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/1507"}],"wp:attachment":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/media?parent=2262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}