{"id":2228,"date":"2019-10-03T17:04:48","date_gmt":"2019-10-03T10:04:48","guid":{"rendered":"http:\/\/pluto.nicepay.co.id\/wordpress498\/?page_id=2228"},"modified":"2026-09-23T14:51:32","modified_gmt":"2026-09-23T07:51:32","slug":"customer-support-dan-umum","status":"publish","type":"page","link":"https:\/\/nicepay.co.id\/en\/faq\/customer-support-dan-umum\/","title":{"rendered":"Customer Support and General"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:5%;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-no-small-visibility fusion-no-medium-visibility\" style=\"margin-top:5%;margin-bottom:2%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:31px;\"><h3 class=\"title-heading-center\" style=\"margin:0;color:#6ac9ca;\">Customer Support and General<\/h3><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 4%;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 7% 0px 7%;\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"color: #3ecdff;\">How to join or connect with NICEPAY?<\/span><\/p>\n<p>Fill out the form on our <span style=\"color: #6ac9ca;\"><a style=\"color: #6ac9ca;\" href=\"https:\/\/nicepay.co.id\/en\/contact-sales\/\">contact sales link<\/a><\/span>, and our Sales team will contact you to assist with the Merchant registration process.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-2\"><p><span style=\"color: #3ecdff;\">What documents are required to register my business?<\/span><\/p>\n<p>The required documents may vary depending on your business type. Please see the details below.<\/p>\n<\/p>\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"center\">Document Type<\/th>\n<th align=\"center\">Individual<\/th>\n<th align=\"center\">Individual PT<\/th>\n<th align=\"center\">Corporate (PT, CV, Firma)<\/th>\n<th align=\"center\">NPO (Foundation)<\/th>\n<th align=\"center\">Remarks<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Merchant Application Form (MAF)<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Provided by our Sales team after the Merchant\u2019s initial registration<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Cooperation Agreement (PKS)<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Provided by our Sales team after the Merchant\u2019s initial registration<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Owner's \/ Director's KTP \/ Passport<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">The full name on the identification document must match the authorized person\u2019s name<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Owner's \/ Director's or Company NPWP<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">\n<ul>\n<li>Owner\u2019s \/ Director\u2019s NPWP for Individual Businesses<\/li>\n<li>Company NPWP for PT Perorangan, Companies, and NPOs<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Brand Evidence (Website \/ Media Sosial)<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">\n<ul>\n<li>Must able to be access<\/li>\n<li>The content must be compatible with the registered business category<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Saving Book Cover Photo<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Please give the details about the Bank name<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Account Mutation<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Last 3 months<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Workplace Photo<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Photo of the Office Exterior<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Building exterior photo<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">SIUP (Izin Usaha) or NIB (Nomor Induk Berusaha)<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">\n<ul>\n<li>Merchants established in 2022 or later may submit an NIB instead of a SIUP. Merchants established before 2022 must still submit a SIUP<\/li>\n<li>For NPO Merchants, the SIUP must be replaced with the Foundation\u2019s Operational Permit and Foundation Registration Certificate issued by the Social Affairs Office<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Akta Pendirian Perusahaan<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\"><\/td>\n<td align=\"left\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Akta Perubahan Perusahaan<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Required if there are any changes to the Deed of Establishment<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">SK Kemenkumham<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\">Bukti Pendaftaran Kemenkumham<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"left\">Includes the company details and Individual Company Registration Certificate<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">SK Domisili Yayasan<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2796<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\">PSE License<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"center\">\u2705<\/td>\n<td align=\"left\">Required for digital business categories<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-3\"><p><span style=\"color: #3ecdff;\">How to communicate with NICEPAY Customer Support?<\/span><\/p>\n<p class=\"translation-block\">There are several options to contact our Customer Support, however, we recommend to send an email through our support team: <a href=\"mailto:cs@nicepay.co.id\" target=\"_self\"><span style=\"color: #3ecdff\"><span style=\"color: #6ac9ca\">cs@nicepay.co.id<\/span><\/span><\/a> who will place your request directly to the queue and will be responded within 1 x 24 hours. Our customer support team operates every day, Monday to Sunday from 00: 00-24: 00 including public holidays.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-4\"><p><span style=\"color: #3ecdff;\">What types of business categories eligible in NICEPAY payment gateway services?<\/span><\/p>\n<p>In principle, all types of categories can use NICEPAY as long as it is not prohibited by applicable laws, regulators, banks or principals (example: Visa and Mastercard, Bank Indonesia, OJK ( Otoritas Jasa Keuangan) etc.). We follow the standards set by these parties for the sake of your business comfort and transactions with your customers.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\"><p><span style=\"color: #3ecdff;\">What are NICEPAY\u2019s strengths with other payment services?<\/span><\/p>\n<p class=\"translation-block\">Beside competitive fees We are very committed to prioritizing services that are reliable, friendly and ready to serve customer complaints by providing fast responses and information. We also have IT, Business and operational staff representatives who are assigned to each merchant exclusively to be able to communicate if there are obstacles, requests or other matters that facilitate the merchant\u2019s operational process. In terms of transaction security, we also have a fraud management system and team to detect potential fraud that can reduce potential losses to your business. Please feel the experience and differences using NICEPAY payment services.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-6\"><p><span style=\"color: #3ecdff;\">The scale of my business is still small and there is no legality of the company (PT), can I still work with NICEPAY?<\/span><\/p>\n<p class=\"translation-block\">Of course, we can, we provide an aggregator facility this means merchant registration will be registered with the Bank through our intermediaries, so that the process of settlement\/sending funds will be paid through NICEPAY to the merchant after the bank makes the settlement\/payment to us. For this type of collaboration, we only need a few documents and further verification to get to know the merchant as a whole.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-7\"><p><span style=\"color: #3ecdff;\">As a merchant we do not have a personal website\/application for customers to transact or order goods, so can they still use NICEPAY payment services?<\/span><\/p>\n<p>Bisa, melalui layanan <strong>Payment Link<\/strong> kami menyediakan fitur transaksi pembayaran untuk memudahkan pelanggan bertransaksi <em>using<\/em> tanpa membutuhkan halaman <em>website<\/em> and <em>check out<\/em>. Untuk informasi perihal layanan ini silahkan menghubungi tim kami melalui email: <span style=\"color: #6ac9ca;\"><a style=\"color: #6ac9ca;\" href=\"mailto:marketing@nicepay.co.id\">marketing@nicepay.co.id<\/a><\/span><\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-8\"><p><span style=\"color: #3ecdff;\">My business located is outside Jakarta or outside of Java, can I join NICEPAY?<\/span><\/p>\n<p class=\"translation-block\">We have several merchants outside Jakarta, even outside Java island, please contact our Marketing team for more information.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-9\"><p><span style=\"color: #3ecdff;\">How long does the submission process take from the start until the merchant can transact?<\/span><\/p>\n<p class=\"translation-block\">It all depends on the completeness of the documents provided, in general, the process takes 14 (fourteen) -30 (thirty) working days from submission, integration, testing until the customer can do transact at the merchant sites.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-10\"><p class=\"translation-block\"><span style=\"color: #3ecdff\">What types of services or payments can be used in collaboration with NICEPAY?<\/span><\/p>\n<div class=\"dtfaq-ctn\">\n<ul>\n<li>Credit cards (Visa, Mastercard, JCB, AMEX, Union Pay)<\/li>\n<li>Bank Transfers (ATMs, internet banking, mobile banking, SMS banking and Bank tellers throughout Indonesia)<\/li>\n<li>Link Payment (Payment without need for integration, suitable for merchants who do not have a website or platform)<\/li>\n<li>Convenience Store (Alfamart &amp; Indomaret, available at more than 20,000 outlets)<\/li>\n<li>Direct Debit (BCA Klikpay and BCA card)<\/li>\n<li>E-money (OVO)<\/li>\n<li>Disbursement (Sending money to many destination accounts at the same time with ease because it uses the API)<\/li>\n<\/ul>\n<\/div>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-1 {border-radius:2px;}.fusion-button.button-1 .fusion-button-text {text-transform:none;}<\/style><a class=\"fusion-button button-flat button-large button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/nicepay.co.id\/en\/faq\/\"><span class=\"fusion-button-text\">Back to FAQ<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-parallax-none nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\" style=\"background-color: rgba(255,255,255,0);background-image: url(&quot;https:\/\/nicepay.co.id\/wp-content\/uploads\/2019\/06\/bg.jpg&quot;);background-position: left top;background-repeat: no-repeat;padding-top:3%;padding-right:0px;padding-bottom:4%;padding-left:0px;margin-bottom: 0px;margin-top: 0%;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last fusion-animated\" style=\"margin-top:30px;margin-bottom:0px;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.8\" data-animationoffset=\"100%\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-column-content-centered\"><div class=\"fusion-column-content\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:31px;\"><h1 class=\"title-heading-center\" style=\"margin:0;line-height:1.2em;color:#231f20;\"><p style=\"text-align: center;\">Have a NICEPAY!<\/p><\/h1><\/div><div class=\"fusion-aligncenter\"><style type=\"text\/css\">.fusion-button.button-2 .fusion-button-text, .fusion-button.button-2 i {color:#6ac9ca;}.fusion-button.button-2 .fusion-button-icon-divider{border-color:#6ac9ca;}.fusion-button.button-2:hover .fusion-button-text, .fusion-button.button-2:hover i,.fusion-button.button-2:focus .fusion-button-text, .fusion-button.button-2:focus i,.fusion-button.button-2:active .fusion-button-text, .fusion-button.button-2:active{color:#5fb6b7;}.fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:hover .fusion-button-icon-divider, .fusion-button.button-2:active .fusion-button-icon-divider{border-color:#5fb6b7;}.fusion-button.button-2:hover, .fusion-button.button-2:focus, .fusion-button.button-2:active{border-color:#5fb6b7;border-width:2px;}.fusion-button.button-2 {border-color:#6ac9ca;border-width:2px;border-radius:2px;}.fusion-button.button-2{background: #ffffff;}.fusion-button.button-2:hover,.button-2:focus,.fusion-button.button-2:active{background: #ededed;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-custom button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/nicepay.co.id\/en\/contact-sales\/\"><span class=\"fusion-button-text\">Contact Sales<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":1507,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2228","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/comments?post=2228"}],"version-history":[{"count":37,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2228\/revisions"}],"predecessor-version":[{"id":2257,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/2228\/revisions\/2257"}],"up":[{"embeddable":true,"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/pages\/1507"}],"wp:attachment":[{"href":"https:\/\/nicepay.co.id\/en\/wp-json\/wp\/v2\/media?parent=2228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}